If any You Lucky Dog website purchase fails to meet your expectations, simply return your merchandise to us in its original and unused condition within 30 days of receipt for a full merchandise exchange or store credit.
Holiday Exchange Policy:
Any holiday gift purchased between November 15 and December 24 from Trixie + Peanut may be exchanged through January 31. All exchanges must be accompanied by a receipt. We apologize but we do not issue refunds and holiday apparel may only be exchanged for a different size of the same item until December 15. After December 15, all holiday apparel is final sale and may not be returned or exchanged. Holiday treats + toys are final sale and may not be returned or exchanged.
Please do not place a new order for the item(s) you would like in exchange. If you place a new order, your credit card will be charged for that order and you will be issued a store credit for your returned merchandise. Store credits are valid for one year from the issue date and can be used for store or website purchases. We absolutely guarantee your satisfaction.
We encourage you to measure your pet as accurately as possible, as we allow one complimentary exchange per order*. After one exchange, each exchange will incur a re-stocking and shipping & handling fee of $12 per item. Our apologies, but we do not issue refunds, cannot accept returns or exchanges for custom orders, and we cannot accept returns COD. We do not reimburse shipping charges.
*All exchanges for international orders will be charged an international shipping fee based on the items exchanged.
Please ship unused item and packing receipt to the following address:
You Lucky Dog
932 Washington St
Hoboken, NJ 07030
On the packing receipt, please let us know the reason for the return and/or what you would like to exchange the merchandise for. For your protection, we suggest you send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes.
Please note: We do not issue refunds for returned merchandise and cannot honor exchanges for any merchandise that is sent back to us after 30 days, has been used, or is not in its original new condition. All toys, sale, personalized, custom, special occasion + formal wear and perishable items are final sale and cannot be exchanged or returned. We allow one complimentary exchange per item. After one exchange, each exchange will incur a re-stocking and shipping & handling fee of $12.
Many of the items we carry are shipped directly from the designer and many are made to order.
Please notice the approximate delivery time on each item detail page. We make every effort to ship items within 3-5 business days AFTER your order is placed. Normally items ship within 5-15 business days due to stock status and as some items are custom made to order and require additional time. If we discover that an item is not available, we will contact you as soon as possible. Please be sure your contact information is correct. You may receive your order in multiple shipments from multiple warehouses. The couriers we use are insured and traceable.
You Lucky Dog typically uses USPS, but not limited to Fedex, UPS and other shipping methods. When your order is shipped partially or in full you will receive an email indicating it has shipped. We do not email out tracking numbers for security reasons but you can log into your account and view all tracking and track your package thru our website if tracking is indicated. Some packages tracking is not available until after the package has been delivered.
You Lucky Dogis not responsible for incorrect addresses given, refused shipments or unclaimed shipments. We have NO control over mail delivery once it leaves our boutique so please check with the carrier if we show it shipped and you have not received it.
In order to simplify our shipping costs, we have implemented a flat rate shipping cost of $7.99* for most orders. Please note that heavier items (ie: carriers, beds, furniture, bowls/feeders, etc.) may incur an additional cost and are not included in the free shipping rate. The rate will be shown at check out or on the item detail page. Shipping costs are calculated AFTER all discounts have been applied to your cart at check out.
Also, if you are an International customer, please be aware that additional shipping costs will apply. Shipping cost will be shown at check out BEFORE you pay so you will know exactly what they are. If the item is large or oversized we will notify you if additional shipping costs will be incurred, but this is not normally the case. You can also email us for a shipping quote. All international orders will be shipped with insurance and tracking. Customer is responsible for any taxes or duty charges. International orders may require additional processing time because of shipping all in one package verses from multiple warehouses.
*Free shipping is not available to international customers AND some items do not qualify due to size and weight, such as carriers, beds and furniture etc. If you have any questions regarding shipping costs please email us.
Welcome to youluckydognj.com. The following are the rules or "Terms" that govern use of the youluckydognj.com sites (collectively, "site"). By using the site, you agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the site. You Lucky Dog reserves the right to change these Terms at any time, effective immediately upon posting on the site.
Unless otherwise noted, all materials on this web site are the property of You Lucky Dog and are protected by United States and international copyright laws. This includes the following: website design, images, text, graphics, logos, button icons, photographs, video clips, audio clips, and all software. .
The trademarks or trade dress of You Lucky Dog cannot be used without our written permission. Trademarks or trade dress include the You Lucky Dog name and logo, as well as other graphics, logos, page headers, button icons, scripts and the "look and feel" of You Lucky Dogs site, including layout, color combinations and graphic elements.
Users have permission from You Lucky Dog to electronically copy and to print in hard copy portions of its site for the sole purpose of placing an order with youluckydognj.com and/or using this site as a shopping reference. Unless You Lucky Dog gives you written permission in advance, you may not reproduce (except as noted above), publish, distribute, display, modify, create derivative works from, sell or exploit in any way any part of the site. Any violators will be prosecuted to the full extent of the law.
This site and all contents of this site are provided without warranties of any kind, either expressed or implied, on an "as is" basis. You Lucky Dog will not be liable for any damages of any kind related to your use of this site, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. By your use of this site, you acknowledge that your use of this site and your connection to this site is at your own risk and you assume full responsibility for all costs associated with the necessary servicing or repairs of any equipment used in connection with your use of this site.
Product Descriptions, Images + Colors
You Lucky Dog has gone to great lengths to ensure accuracy in the descriptions and representation of our products. However, slight variations may occur. While the images on our website have been color-corrected to appear as accurate as possible, their appearance will correspond to the settings on your monitor and may not be exact.
From time to time, there may be information on this site that contains typographical errors, inaccuracies or omissions that relate to product pricing, availability and descriptions. We reserve the right to correct any errors, inaccuracies or omissions, and change or update information at any time without prior notice (including after your order has been placed). We apologize for any inconvenience this may cause. Please understand that while we do our best to provide you with accurate and correct information, it is not possible to guarantee that the site is free of all human or technological errors.
You agree to defend, indemnify and hold You Lucky Dog harmless from and against any claims, damages, costs and expenses (including all attorney's fees), arising from or related to your use of the site.
Links to Other Websites
You Lucky Dog is not responsible for the availability of external sites or resources that may be linked to this website. We do not endorse and are not responsible for any content advertising, warranties, representations, products or other materials on or available from such independent sites or resources.
We believe that your privacy and the privacy of all our users is important. At youluckydognj.com we are committed to protecting your privacy. We will not distribute or sell your name or personal information about you to any third party without your expressed permission. Any information you provide to us with will be held in confidence and used only to improve our services to you. Should an item you purchased be one that a manufacturer ships for us, we will share only the necessary information needed for them to do so.
You understand and agree that youluckydognj.com has sole discretion, and without prior notice, youluckydognj.com may terminate your access to the site, and remove any unauthorized User content, if youluckydog.com believes that the User content you provided has violated or is inconsistent with the Terms or with the intention behind them, or that you have violated the rights and/or policies of youluckydognj.com, another User or the law. Youluckydognj.com may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity.